Ecoroute ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our services, including our website, API, and related offerings (collectively, the "Services"). By using the Services, you agree to the practices described in this policy.

 

1. Information We Collect

1.1 Information We Do Not Store
We do not store or manage personal information or user identity details on our infrastructure. Instead, we utilize trusted third-party services to handle such data:

- User Authentication and Identity Management: Handled by a trusted third-party authentication provider. All user credentials and related information are stored securely by this provider, not by Ecoroute.
- Billing and Payment Processing: Managed by a trusted third-party payment processor. During the registration process, users provide billing details directly to this processor. We do not access or store payment methods or billing details.

1.2 Information We Store
We store only the data required to provide our Services, including:

- Endpoint usage data, such as API call logs associated with a billing identifier for accurate billing purposes.
- Operational data necessary for route planning and optimization, such as:
  - Start and destination locations.
  - Cargo space and other logistical details.

This data is stored securely and used exclusively to deliver and improve our Services.

 

2. How We Use Your Information

We use the information we store to:

- Provide and enhance the functionality of our Services.
- Monitor and manage endpoint usage to ensure accurate billing.
- Analyze usage patterns to optimize and improve our Services.

We do not sell or share stored information with third parties for advertising or marketing purposes.

 

3. Third-Party Services

Ecoroute relies on third-party providers to support essential functions of our Services, including user authentication, payment processing, and hosting. These providers are selected for their strong security practices and compliance with applicable data protection laws. 

A list of third-party providers we work with may be provided upon request. This list may change over time to ensure the quality and efficiency of our Services.

 

4. Data Security

We implement robust technical and organizational measures to protect the data we store. While we strive to safeguard all information, no system can be completely secure. We encourage users to take appropriate precautions to protect their information as well.

 

5. Data Retention

We retain endpoint usage data and operational data only as long as necessary to:

- Fulfill the purposes outlined in this Privacy Policy.
- Comply with legal and regulatory obligations.

Once data is no longer needed, we securely delete or anonymize it.

 

6. Your Rights

Depending on your location, you may have the following rights regarding your information:

- Access: Request a copy of the data we store.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of stored data, subject to legal and operational constraints.
- Objection: Object to certain uses of your data.

To exercise these rights, please contact us at support@ecoroute.io

 

7. International Users

As Ecoroute hosts its Services in the United States but operates globally, data may be transferred to and processed in the U.S. By using our Services, you consent to the transfer of data to the U.S., which may have different data protection laws than your country.

 

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. When we make changes, we will revise the "Effective Date" at the top of the policy. Significant changes will be communicated to users through the Services or via email.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: support@ecoroute.io